Inquiries arrive at the worst moment, and wait
A web form at 9pm after mom's fall waits until Monday. By then the family has booked elsewhere or paused entirely.
Built for Senior Living, Memory Care & Assisted Care
Every Family Welcomed. Every Tour Booked. Every Resident at Home.
A 6-model AI family-engagement engine purpose-built for senior living, assisted living, and memory care. Welcomes adult children, supports bilingual families, fills tours, moves waitlists, and turns residents into referrals, in 91+ languages, 24/7, with empathy on every word.
- SOC 2 Type II
- Brand-Safe by Design
- Live in Days, Not Quarters
- 91+ Languages, Native
The Industry, By the Numbers
A $650B sector won at the most emotional inquiry of the year.
Adult children make this decision in moments, after a fall, a diagnosis, a hospital stay. The community that responds with empathy and care, in their language, wins the family.
$650B+
U.S. senior care market[1]
Combined assisted living, memory care, skilled nursing, and home health.
73M
U.S. adults 65+[2]
A growing demographic that will reshape demand for the next 20 years.
95%
Decisions involve adult children[3]
Most senior care decisions are made or co-made by adult children.
91+
Languages supported
Native conversation, not translation, for every family.
Where Families Drift
Six leaks every executive director and sales lead feels.
You probably recognize all six. Each one quietly leaves families confused, communities under-occupied, and the wrong tone on the most important inquiry of the year.
After-hours calls go to voicemail
Most family inquiries happen evenings and weekends. Phone trees and voicemail are the wrong tone.
Bilingual families need cultural respect
Spanish, Mandarin, and Vietnamese-speaking families need conversation in their language and respect for culture, food, and family-visit norms.
Social comments are pure intent, missed
Every "anyone toured this community?" Facebook comment is a hand-raise. Most go unanswered or get the wrong tone.
Waitlists go cold without nurture
A family on a waitlist for 6 months is forgotten by month 3. Someone else fills the suite.
Happy families never share, or refer
No 90-day check-in, no review request, no neighbor referral. The most powerful marketing channel sits idle.
Plays You Could Be Running Today
Six high-impact plays for senior living, and these are just the start.
These are six of the plays we see drive the fastest occupancy and family-trust lift, family tour, memory care, bilingual support, social, waitlist, and reviews. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Family Tour
Book the tour during the emotional moment
ChattiLive™ replies with empathy in seconds, qualifies care level and timeline, and books a virtual or in-person tour. DottiDeepLink™ resolves the family before the first message.
- Sub-minute reply on web, SMS, and social
- Empathy-first tone, on every reply
- Virtual + in-person tour sequencing
Memory Care
Help the family asking the hardest question
ChattiLive™ runs memory-care-specific qualifier (wandering, communication, safety) with maximum empathy and routes to your memory-care director with a brief.
- Memory-care criteria handled with care
- Director call booked with full context
- Family resources delivered in-thread
Powered byChattiLive™
Bilingual Family Support
Welcome families in the language of home
ChattiLive™ on verified WhatsApp Business with green-check trust runs native conversations in 91+ languages, with cultural respect for food, holidays, and family-visit norms.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Cultural fluency, not translation
Powered byChattiLive™
Social → Tour
Capture every Facebook family inquiry
CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ books a tour.
- Real-time replies on Meta and Nextdoor-adjacent
- Auto-DM high-intent commenters to liaison
- Tone-of-voice guardrails enforced by Auditti™
Waitlist & Move-In
Move waitlisted families to confirmed move-ins
ChattiLive™ runs CRM-triggered waitlist outreach when suites open, holds suites with the family, and coordinates the move-in checklist.
- Suite-open triggers with hold-period offer
- Move-in checklist and family logistics
- Lifts move-in conversion vs. legacy nurture
Powered byChattiLive™
Reviews & Family Referrals
Turn settled families into reviews and referrals
ChattiLive™ runs 90-day family check-ins, review requests, and warm referral capture, with empathy on every word.
- 90-day family check-ins and review requests
- Warm-referral capture from settled families
- Empathy-first tone, never transactional
Powered byChattiLive™
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
See the Platform in Action
Real conversations our platform is having right now.
Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, family-aware, in their language.
SMS · Adult Child Inquiry
Replied in seconds
Community Liaison
with Jennifer
Play 01
Book the family tour during the emotional moment they reach out.
Play 1 of 6 · auto-advances
The Engine Underneath
Six AI models. One family-trust playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your community, your tone, and the most emotional moment of a family's year.
The six models
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Personalizes copy and imagery per audience segment, language, and life stage.
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Picks the right channel and moment, with one continuous memory across every touchpoint.
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Why ConversionIQ
Built for the realities of senior care and family decision-making.
Patent-pending multi-model engine
Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Senior Living FAQ
What senior living teams ask first.
Short answers to the questions we get asked on nearly every kickoff call.
Tone is part of the playbook, not an afterthought. The agent is configured for an empathy-first pace, and it escalates to your counsellors on the emotional cues you define rather than pushing for a tour.
Tour booking, confirmation, reminders, and post-tour follow-up all run as one continuous conversation, so a family never re-explains their situation to a new person.
Yes. Families on a waitlist get periodic, appropriately paced contact on the channel they prefer, so when a unit opens you are reaching a warm family rather than a cold record.
It answers from what you load about your levels of care, staffing, and eligibility. Anything requiring clinical or financial assessment goes to your team with the family context attached.
Welcome to the ConversionIQ Revenue Machine
Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.
[1] U.S. senior care market sizing per the National Investment Center for Seniors Housing & Care (NIC). nic.org.
[2] U.S. 65+ population per the U.S. Census Bureau, Older Population and Aging. census.gov.
[3] Family decision-making behavior per AARP Caregiving in the U.S. report. aarp.org/caregiving.