Frequently Asked Questions

ConversionIQ is an autonomous customer engagement platform. Unlike scripted chatbots, our reasoning engine deploys coordinated AI agents that answer, moderate, qualify, book, support, and convert across Web, SMS, Social, and WhatsApp, using a system of six specialized models (Maestri, Dotti, Matti, Chatti, Omni, Auditti) that drive measurable revenue.

Most brands are live within minutes. Connect your channels, upload your knowledge base (website URL, PDFs, playbooks), and activate. The AI ingests your content instantly. no lengthy training period, no developers needed, no complex configuration.

No. The entire platform is designed for marketing and operations teams. Web-Chat requires a single script tag. SMS, WhatsApp, and Messenger connect through guided setup wizards. Knowledge base updates are drag-and-drop.

ChattiLive™ operates across Web-Chat, SMS, WhatsApp (official Business API), Facebook Messenger, and Instagram Messenger. CommentResponder™ handles public social media comment moderation and response. All channels share one intelligence and one persistent memory.

Yes. The number of supported websites depends on your plan tier. Enterprise plans have no limits. Each website can have its own knowledge base while sharing the central intelligence.

Traditional chatbots follow rigid scripts and keyword matching. GPT wrappers pull from public training data with no brand controls. ChattiLive™ is an autonomous reasoning engine that is exclusively tethered to YOUR brand data, driven by YOUR sales objectives, and monitored by Auditti (our compliance guard) for 100% brand accuracy. It handles complex, non-linear conversations that break traditional bots.

All models are strictly tethered to your brand data through our Grounded Reasoning architecture. Combined with Auditti, our compliance guard model, every response is validated against your actual information before reaching the customer. The AI cannot invent claims, features, or pricing that don’t exist in your knowledge base.

Maestri (Central Command) manages your strategic goals. Dotti (Data Engine) handles identity resolution and enrichment. Matti (Creative Generator) produces personalized content. Chatti (Conversational Closer) executes sales dialogues. Omni (Cross-Channel Controller) manages channel and timing decisions. Auditti (Compliance Guard) ensures brand safety and accuracy.

Yes. The AI continuously learns from your conversations, knowledge base updates, and performance data. As you add more content and the system processes more interactions, its responses become increasingly refined and effective. all while staying within your brand guardrails.

91 languages natively. The AI automatically detects the user’s language and responds accordingly while maintaining your brand logic and conversion goals. This is native understanding. not machine translation. so nuance, idioms, and cultural context are preserved.

No. ConversionIQ is an intelligent overlay that works with your existing CRM. Native bi-directional integrations with Salesforce, HubSpot, GoHighLevel, and Zoho ensure your CRM is always enriched with lead data, full conversation transcripts, and real-time engagement scoring.

Bi-directional sync means data flows both ways. Your CRM data (customer history, preferences, pipeline stage) informs the AI’s conversations. The AI’s conversations (transcripts, lead scores, qualification data) automatically update your CRM records. No manual data entry required.

Yes. While the AI handles 94% of interactions autonomously, you can configure escalation rules for specific scenarios. When a handoff occurs, the live agent receives the full conversation context so the customer never repeats themselves.

If the AI encounters a question outside its knowledge base or a scenario that requires human judgment, it gracefully escalates to your team with full context. You can customize these escalation thresholds and routing rules.

Zero impact. The Web-Chat loads asynchronously via a non-blocking script. Your Core Web Vitals, page load speed, SEO rankings, and user experience are completely unaffected.

Absolutely not. Your data is segregated and private. We do not share with, nor are we connected to, public LLMs. All data is encrypted at rest and in transit. Your business intelligence remains exclusively yours.

SOC 2 Type II certified. independently audited for security, availability, and processing integrity. We are also implementing ISO 42001, the international standard for AI Management Systems, to ensure ethical, transparent, and robust AI operations.

All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Customer data is strictly segregated between accounts. No cross-contamination. No shared data pools. Enterprise clients can specify data residency requirements.

Yes. Automated opt-in/opt-out management and consent tracking are built into every SMS campaign. 10DLC registration ensures maximum deliverability and sender reputation. Full audit trails are maintained for compliance review.

Yes. Whether ten visitors or ten thousand simultaneous SMS replies, our infrastructure handles every conversation in real-time with zero latency. The system auto-scales to match your traffic volume. from startup to enterprise loads.

Sub-second response times across all channels. Web-Chat typically responds within 1-2 seconds. SMS and WhatsApp responses are near-instant. The AI processes context, reasons through the response, and delivers. all faster than a human could type.

ConversionIQ auto-scales instantly. Whether you’re running a flash sale, a viral social campaign, or a seasonal peak. the system handles unlimited concurrent conversations without degradation. No queues, no wait times, no dropped conversations.

An AI Action is any single unit of AI work on the platform: either a comment moderated by CommentResponder™ or a chat response sent by ChattiLive™. Whether the AI filters spam, replies to a comment, or answers a web-chat question, each counts as one AI Action.

You won’t be cut off. Additional AI Actions are billed at the overage rate specified in your plan ($.30 for Starter, $.25 for Standard, $.15 for Premium). Enterprise plans offer custom tiered rates for high-volume usage.

Absolutely. The platform includes built-in budget controls that let you set a maximum overage spend limit. Once your budget cap is reached, AI Actions will pause automatically so you never exceed your budget. You can adjust or remove the limit at any time from your account settings.

Yes! You can upgrade or downgrade at any time. When upgrading, the difference is prorated. When downgrading, the new rate applies at your next billing cycle.

No. Every plan includes access to both CommentResponder™ and ChattiLive™. Your included AI Actions are shared across all products on the platform.

Some channel usages may include third-party fees. ChattiLive SMS: $.0125 per segment for incoming and outgoing messages (only if using our provider service). ChattiLive WhatsApp: $.02/message for US & Canada, $.04/message internationally, for both incoming and outgoing.

Yes! We offer special pricing for qualified non-profits and educational institutions. Contact our sales team for details.

We accept credit cards, debit cards, Apple Pay, Google Pay, ACH, and direct debit. Enterprise customers can also arrange invoicing terms with net-30 or custom billing cycles. All payments are processed securely through PCI-compliant infrastructure.