Booking abandonment is the silent killer
Most search traffic and cart starts never finish. No one nudges them back, and OTAs harvest the rebook.
Built for Cruise Lines & Luxury Travel
Every Inquiry Booked. Every Cabin Filled. Every Guest Returning.
A 6-model AI sales engine purpose-built for cruise lines, river cruises, and luxury travel. Recover abandoned bookings, qualify groups and suites, and close international guests in 91+ languages, 24/7, with native ties to your CRM and reservation system.
- SOC 2 Type II
- Brand-Safe by Design
- Live in Days, Not Quarters
- 91+ Languages, Native
The Industry, By the Numbers
A $58B industry with record demand, and a leaky funnel.
Cruise demand has never been higher. The choke point is not interest, it is the fragmented journey from Instagram dream to confirmed cabin to repeat sailing.
$58B+
Global cruise revenue (2023)[1]
Record-setting recovery year for the industry.
31.7M
Passengers carried (2023)[1]
A surging passenger base across ocean and river.
86%
Cruisers intend to sail again[1]
High repeat intent the industry struggles to convert.
91+
Languages supported
Native conversation, not translation, for global guests.
Where Revenue Leaks
Six leaks every cruise marketer feels.
You probably recognize all six. Each one quietly burns ad spend, suppresses repeat rates, and erodes the brand on social.
Speed-to-lead beats every brand promise
A cruise inquiry that waits 30 minutes is already comparing competitors. Sales centers cannot answer in seconds, on every channel.
Multilingual buyers slip through
Latin America, Brazil, EU, and APAC guests reach an English-only rep, then disappear. You lose the deal before it starts.
Social comments are pure intent, ignored
Every "How much?" and "Is this still available for 2027?" is a hand-raise. Most go unanswered, or worse, become a public complaint.
Group and suite leads stall in inboxes
High-AOV group inquiries sit in shared mailboxes for hours. The right specialist is busy, and the buyer goes cold.
Past guests are not being asked back
Your highest-LTV audience is your repeat cruiser. Email blasts get filtered. No one is reaching out 1-to-1 in their channel of choice.
Plays You Could Be Running Today
Six high-impact plays for cruise & luxury travel, and these are just the start.
These are six of the plays we see drive the fastest revenue lift for cruise lines and luxury travel, booking recovery, multilingual concierge, group sales, social, reputation, loyalty. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Booking Recovery
Recover abandoned bookings in your voice
ChattiLive™ follows up on cart drops, pricing-page bounces, and brochure-stage browsers via SMS, email, and WhatsApp. DottiDeepLink™ resolves the visitor before the first message, so the AI already knows who they are.
- Cart-drop and pricing-page triggers
- Hold-the-cabin offers with deposit links
- Pulls full guest history into the conversation
Multilingual Concierge
Sell and serve in Spanish, Portuguese, French and 88 more
ChattiLive™ on verified WhatsApp Business with green-check trust runs native (not translated) conversations in 91+ languages, both pre-cruise and onboard support.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Rich media: deck plans, menus, e-tickets, PDFs
Powered byChattiLive™
Group & Suite Sales
Qualify groups and route to specialists fast
ChattiLive™ qualifies and scores every group, charter, or suite inquiry, then warm-hands off to a human specialist with full context. DottiDeepLink™ enriches the buyer profile before the handoff so reps walk in informed.
- Auto qualifies cabin count, dates, and budget tier
- Routes to the right specialist with conversation transcript
- Books a callback inside the buyer window
Social & Comments
Every dream-stage comment, captured
CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ closes the booking.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters to a sales thread
- Sentiment, spam, and crisis monitoring 24/7
Reputation Defense
Own the complaint before it goes viral
CommentResponder™ triages public complaints in real time. Spam hidden, real issues acknowledged in seconds and routed to Guest Recovery, with comp guardrails enforced by Auditti™.
- Spam, scam, and abuse auto-hidden
- Real complaints routed to Guest Recovery in seconds
- Tone-of-voice and comp guardrails enforced by Auditti™
Powered byCommentResponder™
Loyalty & Reactivation
Bring lapsed cruisers back, 1-to-1
ChattiLive™ triggers personalized SMS or WhatsApp reach-outs to past guests when new itineraries open or loyalty tier benefits unlock. No email-blast fatigue.
- CRM-triggered past-guest re-engagement
- Tier-aware perks (onboard credit, cabin tier, dining)
- Pre-cruise upsells: drink package, excursions, specialty dining
Powered byChattiLive™
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
See the Platform in Action
Real conversations our platform is having right now.
Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, in their language, every hour of the day.
SMS · Cart Recovery
Triggered on cart drop
Reservations
with Rachel
Play 01
Bring abandoned bookings back, in your voice.
Play 1 of 6 · auto-advances
The Engine Underneath
Six AI models. One cruise & travel playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your data, your tone, and your KPIs.
The six models
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Personalizes copy and imagery per audience segment, language, and life stage.
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Picks the right channel and moment, with one continuous memory across every touchpoint.
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Why ConversionIQ
Built for the realities of cruise & luxury travel.
Patent-pending multi-model engine
Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Cruise & Luxury Travel FAQ
What cruise and luxury travel teams ask first.
Short answers to the questions we get asked on nearly every kickoff call.
Chatti™ qualifies sail dates, cabin class, party size, and budget, then hands a fully scored booking intent to your reservations team or books directly where your system allows it. Every answer stays inside the inventory and fare rules you load.
91+ languages natively, not machine translation layered on English. The agent detects the guest’s language and sells in it, keeping your fare terms and brand voice intact across the whole conversation.
Yes. Post-booking is a configured play: Omni™ picks the channel and moment to offer excursions, beverage packages, and cabin upgrades, using what the guest already told you rather than a generic blast.
Auditti™ validates every reply against your loaded fare rules, deposit terms, and cancellation policy before it sends. The agent cannot invent a price, a date, or an inclusion that is not in your knowledge base.
Welcome to the ConversionIQ Revenue Machine
Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.
[1] Industry sizing, passenger volume, and repeat-intent benchmarks per the Cruise Lines International Association (CLIA), State of the Cruise Industry annual report. cruising.org.