Built for Hotels, Resorts & Casinos

Every Inquiry Answered. Every Direct Booking Won. Every Player Reactivated.

A 6-model AI sales engine purpose-built for hotels, resorts, and casinos. Win the direct booking, reactivate dormant players, qualify groups in any language, and protect your brand on social, 24/7.

  • SOC 2 Type II
  • Brand-Safe by Design
  • Live in Days, Not Quarters
  • 91+ Languages, Native
ConversionIQ on stage at the 2026 ARDY Awards, holding the trophy

2026 Ardy Winner

Best AI Product

Advertising, Promotion & Communications

Read the story

The Industry, By the Numbers

A $700B+ industry losing margin to OTAs and silence.

Demand is back. The bottleneck is direct conversion, host capacity, and a flood of guest conversations no team can answer at full speed.

  • $700B+

    Global hotel revenue (2023)[1]

    A trillion-dollar travel & lodging market.

  • $108B

    U.S. commercial gaming revenue[2]

    Record 3rd-straight year for U.S. casinos (2023).

  • 77%

    Bookings still go through OTAs[3]

    Direct booking is the single biggest margin lever in the industry.

  • 91+

    Languages supported

    Native conversation, not translation, for international guests.

Where Revenue Leaks

Six leaks every hospitality leader feels.

You probably recognize all six. Each one quietly erases ADR, host productivity, and brand equity, every single day.

OTAs are eating your margin

A guest who could have booked direct lands on an OTA. You pay 15-25% commission, and you lose the relationship.

Speed-to-lead beats every brand promise

A web inquiry that waits 10 minutes is already comparing competitors. Front desk and reservations cannot answer in seconds at scale.

Hosts cannot scale 1-to-1 outreach

Diamond and Platinum players need personal nudges to come back. Your best hosts are at capacity, and tiered SMS blasts feel impersonal.

International guests fall through

Latin America, Brazil, EU, and APAC guests reach an English-only rep, then disappear. You lose group, wedding, and meeting business at the door.

Social comments are pure intent, ignored

Every "rates for Memorial Day?" on Instagram is a hand-raise. Most go unanswered, or worse, become a public complaint.

One bad review goes viral before you blink

A complaint at 11pm sits unanswered until the morning shift. By then it has 400 likes and a screenshot in TripAdvisor.

Plays You Could Be Running Today

Six high-impact plays for hotels, resorts & casinos, and these are just the start.

These are six of the plays we see drive the fastest revenue lift in hospitality and gaming, direct-booking recovery, host reactivation, groups, multilingual, social, reputation. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.

  1. Direct Booking Recovery

    Win the direct, beat the OTA

    ChattiLive™ follows up on web abandons, rate-page bounces, and brochure-stage browsers via SMS, email, and WhatsApp. DottiDeepLink™ resolves the visitor before the first message so the rate match feels personal, not blasted.

    • Cart-drop and rate-page triggers
    • Direct-only perks: breakfast, parking, late checkout
    • Pulls full guest history into the conversation
    Powered byChattiLive™DottiDeepLink™

  2. Player & Host Reactivation

    Wake up dormant Diamond and Platinum players

    ChattiLive™ runs CRM-triggered 1-to-1 outreach for casino loyalty. Tier-aware comp offers, host-routed conversations, and event-driven invitations, all on autopilot.

    • Tier-aware comp logic (suites, free play, dining, shows)
    • Routes to the right host with conversation transcript
    • Event invitations: shows, tournaments, VIP weekends
    Powered byChattiLive™

  3. Groups, Weddings & Meetings

    Qualify groups and route to specialists fast

    ChattiLive™ qualifies and scores every group, wedding, or corporate inquiry, then warm-hands off to a human specialist with full context. DottiDeepLink™ enriches the buyer profile before the handoff.

    • Auto qualifies headcount, dates, F&B, and room block
    • Routes to the right specialist with conversation transcript
    • Books a callback inside the buyer window
    Powered byChattiLive™DottiDeepLink™

  4. International & Multilingual

    Sell and serve in 91+ languages, natively

    ChattiLive™ on verified WhatsApp Business with green-check trust runs native (not translated) conversations in 91+ languages, both pre-arrival and in-stay.

    • Official WhatsApp Business API, green-check verified
    • Native conversation in 91+ languages
    • Rich media: floor plans, menus, e-keys, PDFs
    Powered byChattiLive™

  5. Social & Comments

    Every dream-stage comment, captured

    CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ closes the booking.

    • Real-time replies on Meta and TikTok
    • Auto-DM high-intent commenters to a sales thread
    • Sentiment, spam, and crisis monitoring 24/7
    Powered byCommentResponder™ChattiLive™

  6. Reputation Defense

    Own the complaint before it goes viral

    CommentResponder™ triages public complaints in real time. Spam hidden, real issues acknowledged in seconds and routed to Guest Relations, with comp guardrails enforced by Auditti™.

    • Spam, scam, and abuse auto-hidden
    • Real complaints routed to Guest Relations in seconds
    • Tone-of-voice and comp guardrails enforced by Auditti™
    Powered byCommentResponder™

These are just six of the highest-impact plays. Our platform runs many more.

Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.

Tell us your play

See the Platform in Action

Real conversations our platform is having right now.

Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, in their language, every hour of the day.

Web · Booking Recovery

Win the direct, beat the OTA

Reservations

with Aisha

    Play 01

    Convert browsers before they bounce to the OTA.

    Play 1 of 6

    The Engine Underneath

    Six AI models. One hospitality playbook.

    Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your data, your tone, and your KPIs.

    The six models

    Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.

    See the full multi-model architecture

    Why ConversionIQ

    Built for the realities of hospitality and gaming.

    • Patent-pending multi-model engine

      Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.

    • Plugs into the stack you already run

      Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.

    • Live in days, not quarters

      Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.

    • SOC 2 Type II certified

      Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.

    Hotels, Resorts & Casinos FAQ

    What hotel, resort, and casino teams ask first.

    Short answers to the questions we get asked on nearly every kickoff call.

    That is the core play. The agent answers rate, availability, and amenity questions in the moment a guest is comparing, then routes them to your direct booking path instead of letting them bounce back to an OTA listing.

    Yes. Pre-arrival, in-stay, and post-stay are separate configured plays, so late checkout, amenity requests, and service recovery all run on the same agent with one continuous memory of the guest.

    Each property runs its own knowledge base, voice, and rate rules, while shared logic like escalation and compliance sits at the brand level so a change propagates without overwriting property-specific setups.

    The agent runs 24/7 and handles the whole conversation. When something needs a person, it escalates to your team with the full transcript attached, so the guest never repeats themselves.

    Talk to a Hospitality Specialist

    Pilot one play. See the lift in weeks.

    Tell us where the biggest leak is, direct booking recovery, host reactivation, group qualification, multilingual, or reputation, and we will scope a focused pilot you can stand up fast.

    1. 30-minute working session

      No generic deck. We map your highest-leverage flow live.

    2. Pilot scoped in days

      One channel, one play, one measurable KPI to start.

    3. Plays nice with your stack

      CRM, PMS, ad platforms, dialer, no rip-and-replace.

    Welcome to the ConversionIQ Revenue Machine

    Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.

    Start 14-Day Free TrialBook a Demo

    [1] Global hotel and lodging market sizing per Statista Hotels Worldwide market outlook. statista.com.

    [2] U.S. commercial gaming revenue per the American Gaming Association, State of the States annual report. americangaming.org.

    [3] OTA vs. direct-booking share benchmarks per Phocuswright and Skift Research industry studies. phocuswright.com.