Cart abandonment is bleeding ROAS
Email-only flows reach the inbox hours late. Most carts are decided in minutes, on the phone, in DMs.
Built for Retail, E-commerce & D2C Brands
Every Cart Recovered. Every Comment Captured. Every Customer Coming Back.
A 6-model AI commerce engine purpose-built for retail and D2C. Recovers carts, turns Instagram comments into checkouts, supports buyers in 91+ languages, runs the post-purchase concierge, reactivates lapsed VIPs, and deflects routine support, 24/7.
- SOC 2 Type II
- Brand-Safe by Design
- Live in Days, Not Quarters
- 91+ Languages, Native
The Industry, By the Numbers
A $5T sector where the cart wins or walks in seconds.
Buyers comparison-shop in the same browser tab. The brand that replies first, in their language, with the right size in stock, wins the order.
$5T+
U.S. retail sales[1]
Combined brick-and-mortar plus e-commerce sales annually.
70%
Average cart abandonment[2]
Roughly 7 in 10 carts are abandoned across e-commerce. Most never receive 1-to-1 outreach.
5x
CAC vs. retention cost[3]
Acquiring a new buyer costs roughly 5x more than retaining an existing one.
91+
Languages supported
Native conversation, not translation, for every shopper.
Where Revenue Leaks
Six leaks every CMO and DTC operator feels.
You probably recognize all six. Each one quietly inflates CAC, depresses LTV, and pushes ROAS in the wrong direction.
Social comments are pure intent, missed
Every "where can I buy this?" on Instagram and TikTok is a hand-raise. Most get a generic link or no reply.
Bilingual buyers walk on every shift
Spanish, Portuguese, and Mandarin shoppers reach an English-only flow, then bounce. International expansion stalls.
Post-purchase silence kills LTV
No one checks in, no styling tip, no cross-sell. The first-time buyer never becomes the second.
Lapsed VIPs sit idle in your CRM
Your highest-LTV cohort is one personalized message away from coming back. Email blasts do not get them.
Support is overloaded with where-is-my-order
A huge share of tickets are routine status, returns, and sizing. Reps cannot focus on the high-value conversations.
Plays You Could Be Running Today
Six high-impact plays for retail and D2C, and these are just the start.
These are six of the plays we see drive the fastest revenue and LTV lift, cart recovery, social to DM, bilingual storefront, post-purchase concierge, loyalty reactivation, and support triage. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Cart Recovery
Save the cart in minutes, not hours
ChattiLive™ runs CRM-triggered cart recovery on SMS, Instagram, and WhatsApp with sizing help, inventory holds, and one-tap checkout. DottiDeepLink™ resolves the visitor and stitches the cart across devices.
- Sub-30-min outreach across SMS, IG, WhatsApp
- Sizing, color, and inventory-hold guidance
- One-tap checkout link in the conversation
Social → DM
Capture every "where can I buy this?" as a sale
CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ closes the order.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters with the product link
- One-tap checkout in the same DM thread
Bilingual Storefront
Win the buyer in their language
ChattiLive™ on verified WhatsApp Business with green-check trust runs native (not translated) shopping conversations in 91+ languages, with localized pricing and shipping.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Localized pricing, shipping, and promo codes
Powered byChattiLive™
Post-Purchase Concierge
Turn a first-time buyer into a repeat
ChattiLive™ runs day-1 and day-7 post-purchase outreach: setup help, styling tips, satisfaction check, and timely cross-sell.
- Day-1 unboxing and setup support
- Day-7 satisfaction check + cross-sell
- Issue triage before a return is filed
Powered byChattiLive™
Loyalty & VIP Reactivation
Bring back the lapsed VIP
ChattiLive™ runs personalized win-back outreach to your lapsed and VIP cohorts with curated picks based on prior behavior, not generic blasts.
- Personalized picks based on prior orders
- VIP perks (early access, free shipping, gift)
- Recovers your highest-LTV cohort first
Powered byChattiLive™
Support Triage
Deflect routine tickets, escalate the hard ones
ChattiLive™ resolves order status, returns, and sizing inline. Routes only complex cases to human support, with full transcript.
- Order status, returns, sizing resolved inline
- Carrier escalation and refund flows
- Warm hand-off to support with full context
Powered byChattiLive™
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
See the Platform in Action
Real conversations our platform is having right now.
Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, commerce-aware, in their language.
SMS · Abandoned Cart
Recovers carts in minutes
Concierge
with Olivia
Play 01
Save the cart before the consideration window closes.
Play 1 of 6 · auto-advances
The Engine Underneath
Six AI models. One commerce playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your catalog, your inventory, and your brand voice.
The six models
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Personalizes copy and imagery per audience segment, language, and life stage.
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Picks the right channel and moment, with one continuous memory across every touchpoint.
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Why ConversionIQ
Built for the realities of modern commerce.
Patent-pending multi-model engine
Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Retail & E-commerce FAQ
What retail and e-commerce teams ask first.
Short answers to the questions we get asked on nearly every kickoff call.
Cart recovery is a configured play. Omni™ picks the channel and timing per shopper, and the agent answers the actual objection, whether that is sizing, shipping, or stock, rather than resending a discount code.
Yes. CommentResponder™ answers publicly, then moves the buying question into a DM where the agent handles sizing, availability, and checkout, which is where social attention usually leaks away.
Order status, returns, and exchange questions all run on the same agent with the order context attached, so support volume drops without adding headcount.
It answers from your catalogue and policies only. If it cannot source an answer it escalates rather than guessing, so you are not committing to a delivery date the agent made up.
Welcome to the ConversionIQ Revenue Machine
Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.
[1] U.S. retail sales totals per the U.S. Census Bureau, Monthly Retail Trade Report. census.gov/retail.
[2] E-commerce cart-abandonment benchmarks per the Baymard Institute, Cart Abandonment Statistics. baymard.com.
[3] Customer-acquisition vs. retention cost research per the Harvard Business Review and adjacent academic literature. hbr.org.