Phone trees frustrate residents
311 phone systems with multi-step IVRs cause hang-ups and reduce equity of service.
Built for State, Local & Public Sector
Every Resident Heard. Every Service Delivered. Every Language Supported.
A 6-model AI resident-engagement engine purpose-built for state, county, and municipal government. Triages service requests, guides benefits enrollment, demystifies permits and licensing, and runs emergency comms with two-way clarity, in 91+ languages, 24/7.
- SOC 2 Type II
- Brand-Safe by Design
- Live in Days, Not Quarters
- 91+ Languages, Native
The Sector, By the Numbers
Public service runs on trust, equity, and clarity.
Residents do not call during business hours, they message late at night, in the language they speak at home, with a service problem and limited patience. Public agencies that respond with clarity, in their language, end-to-end, build trust.
333M
U.S. residents served by public agencies[1]
Across federal, state, county, and municipal services.
22%
U.S. households are limited-English-proficient[2]
Equity of service requires native multilingual conversation, not translation.
60%
Of resident inquiries arrive after-hours[3]
Most service questions and applications happen evenings and weekends.
91+
Languages supported
Native conversation, not translation, for every resident.
Where Public Service Drifts
Six leaks every public-sector leader feels.
You probably recognize all six. Each one quietly suppresses service-request resolution time, benefits-enrollment completion, license-issuance speed, and resident trust.
After-hours and weekend inquiries die
Most residents reach out outside business hours. Voicemails accumulate. Trust erodes.
Limited-English residents underserved
LEP families, especially Spanish, Vietnamese, and Mandarin speakers, often get worse service. Equity is the legal and moral standard.
Social-media concerns go unanswered
Comments and messages on city Facebook and X accounts pile up. Public trust suffers.
Benefits and permits applications drop off
Residents start applications, get stuck mid-flow, lose the link. Most never finish.
Emergency comms are one-way
Mass notifications go out. Residents have follow-up questions and no way to ask. Confusion compounds.
Plays You Could Be Running Today
Six high-impact plays for public sector, and these are just the start.
These are six of the plays we see drive the fastest resident-trust and service-delivery lift, 311 triage, multilingual support, benefits enrollment, permits and licensing, social transparency, and emergency comms. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any agency workflow you can name, this is the start of the menu, not the end of it.
311-Style Service Triage
File and track service requests without a phone call
ChattiLive™ triages non-emergency service requests (potholes, streetlights, code complaints), files them in the city system, and keeps residents updated end-to-end.
- Service requests filed end-to-end
- Status updates auto-pushed to residents
- Self-serve "STATUS" lookups anytime
Multilingual Resident Support
Equity of service in the language of home
ChattiLive™ on verified WhatsApp Business with green-check trust runs native conversations in 91+ languages, with bilingual caseworker routing where needed.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Bilingual caseworker / staff routing
Powered byChattiLive™
Benefits Enrollment
Help residents finish applications, not abandon them
ChattiLive™ recovers stalled benefits applications (SNAP, Medicaid, housing), explains documentation requirements clearly, and routes to caseworkers.
- Application recovery from saved drafts
- Documentation guidance in plain language
- Caseworker handoff with full context
Powered byChattiLive™
Permits & Licensing
Demystify the permit and license journey
ChattiLive™ walks residents and small businesses through the right permits, the right documents, and the right inspection bookings.
- Permit and license triage by use case
- Document and fee guidance in-thread
- Inspection booking links surfaced
Powered byChattiLive™
Social Transparency
Acknowledge concerns publicly, resolve them privately
CommentResponder™ replies in agency voice in seconds, hides spam and abuse, and routes legitimate concerns to private DMs where ChattiLive™ files SRs.
- Real-time replies on Meta and X
- Auto-DM legitimate concerns to caseworkers
- Tone-of-voice guardrails enforced by Auditti™
Emergency Comms
Two-way emergency communication
ChattiLive™ delivers mass alerts (boil-water, evacuation, severe weather) and answers resident follow-up questions live, in their language.
- Mass-alert delivery with reply-for-info
- Live FAQ during active emergencies
- Multilingual emergency comms
Powered byChattiLive™
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
See the Platform in Action
Real conversations our platform is having right now.
Six conversations powered by ChattiLive™ and CommentResponder™, on-tone for public service, resident-aware, in their language.
SMS · Resident Service Request
Triaged in seconds
City Services
with Resident
Play 01
Resolve a non-emergency service request without forcing a phone call.
Play 1 of 6 · auto-advances
The Engine Underneath
Six AI models. One resident-engagement playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your agency policy, your tone, and the realities of public service.
The six models
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Personalizes copy and imagery per audience segment, language, and life stage.
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Picks the right channel and moment, with one continuous memory across every touchpoint.
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Why ConversionIQ
Built for the realities of public service, equity, and accountability.
Patent-pending multi-model engine
Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Government FAQ
What public sector teams ask first.
Short answers to the questions we get asked on nearly every kickoff call.
Triage is the core play: the agent classifies the request, answers from your published information, and routes anything needing a case worker to the right queue with the full transcript.
91+ languages natively rather than machine translation, which matters for equitable access. The resident’s language is detected and the conversation continues in it.
It walks residents through eligibility questions and required documents from your loaded criteria, and routes determinations to your staff. It does not decide eligibility itself.
Emergency comms run as a play with its own escalation rules, so residents get consistent, sourced answers at volume while your team handles exceptions.
Welcome to the ConversionIQ Revenue Machine
Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.
[1] U.S. population served by public agencies per the U.S. Census Bureau. census.gov.
[2] Limited-English-proficient households per the U.S. Census Bureau American Community Survey (ACS). census.gov/acs.
[3] After-hours public-service inquiry patterns per Government Technology (GovTech) industry reports and Code for America research. govtech.com · codeforamerica.org.