Trial leads die before the booking
A web-form lead at 9pm gets a reply Monday morning. The motivation has cooled and the next gym already booked them.
Built for Gyms, Studios & Wellness Brands
Every Trial Booked. Every Member Engaged. Every Cancel Saved.
A 6-model AI member-engagement engine purpose-built for gyms, boutique studios, and wellness brands. Books trials, recovers no-shows, supports bilingual members, runs cancel-save, and turns members into referrals, in 91+ languages, 24/7.
- SOC 2 Type II
- Brand-Safe by Design
- Live in Days, Not Quarters
- 91+ Languages, Native
The Industry, By the Numbers
A $40B U.S. fitness industry won at the trial booking.
Members decide in the first 30 days. The studios that win are the ones that book the trial in seconds, save the no-show, and stay in the conversation across the membership.
$40B+
U.S. health & fitness club revenue[1]
Combined gym, studio, and wellness club industry size.
64M
U.S. fitness club members[1]
A large engaged base where retention economics dominate.
28%
Annual cancellation rate[2]
Average member churn is high. Cancel-save is the single biggest LTV lever.
91+
Languages supported
Native conversation, not translation, for every member.
Where Members Leak
Six leaks every studio owner and ops lead feels.
You probably recognize all six. Each one quietly suppresses trial-to-member, retention, and referral economics.
Trial no-shows kill conversion
A huge share of booked trials never walk in. No same-day SMS, no nerves-buster message.
Bilingual prospects walk on every shift
Spanish-speaking members reach an English-only desk, then disappear. You lose the family-of-four membership at the front door.
Social comments are pure intent, missed
Every "where are you located?" on Instagram is a hand-raise. Most go unanswered.
Cancellations come out of nowhere
A member that has not been in for 3 weeks is a cancellation in waiting. No one is reaching out 1-to-1 with a freeze, pause, or downgrade option.
Happy members never refer, or review
No 90-day milestone, no review request, no referral perk. The community-building lever sits idle.
Plays You Could Be Running Today
Six high-impact plays for fitness and wellness, and these are just the start.
These are six of the plays we see drive the fastest member-economics lift, trial booking, no-show recovery, bilingual support, social, cancel-save, and referrals. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.
Trial Booking
Book the trial in seconds, every time
ChattiLive™ replies in seconds, qualifies fitness goal, and books a coach-led trial. DottiDeepLink™ resolves the visitor and routes to the closest studio.
- Sub-minute reply on web, SMS, and social
- Coach-led trial booking with class match
- Routes to nearest studio for multi-location brands
No-Show Recovery
Save the trial that would have ghosted
ChattiLive™ runs same-day confirmation and nerves-buster outreach to lift trial-show rate. Reschedules in-thread when needed.
- Same-day SMS confirmation 4 hours out
- Nerves-buster + coach intro for first-timers
- In-thread rescheduling, no calls
Powered byChattiLive™
Bilingual Member Support
Welcome members in the language they live in
ChattiLive™ on verified WhatsApp Business with green-check trust runs native conversations in 91+ languages. Class match, billing, and freezes, all guided.
- Official WhatsApp Business API, green-check verified
- Native conversation in 91+ languages
- Routes to bilingual coaches when available
Powered byChattiLive™
Social → Trial
Capture every TikTok and Instagram inquiry
CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ books the trial.
- Real-time replies on Meta and TikTok
- Auto-DM high-intent commenters to front desk
- Brand voice consistent on every reply
Cancel-Save & Retention
Save the membership before it cancels
ChattiLive™ runs inactivity-trigger outreach with freeze, downgrade, or buddy-class options before the cancel ticket is filed.
- Inactivity-trigger outreach (3-week silent member)
- Freeze, downgrade, and flex-pack offers
- In-thread member-care escalation
Powered byChattiLive™
Reviews & Referrals
Turn happy members into 5-star reviews and referrals
ChattiLive™ runs 90-day milestone outreach for review requests and warm referral capture, with a credit incentive and brand voice intact.
- 90-day Google / Yelp review requests
- Warm-referral capture with credit incentive
- Tone-of-voice guardrails enforced by Auditti™
Powered byChattiLive™
These are just six of the highest-impact plays. Our platform runs many more.
Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.
See the Platform in Action
Real conversations our platform is having right now.
Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, member-aware, in their language.
SMS · Free Trial Lead
Replied in seconds
Front Desk
with Hannah
Play 01
Book the trial before motivation cools off.
Play 1 of 6 · auto-advances
The Engine Underneath
Six AI models. One member-engagement playbook.
Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your class schedule, your tone, and your retention goals.
The six models
Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.
Reverse-resolves anonymous web traffic and enriches every prospect with 2,000+ attributes.
Personalizes copy and imagery per audience segment, language, and life stage.
Runs your sales playbook on web, SMS, WhatsApp, and Messenger in 91+ languages.
Picks the right channel and moment, with one continuous memory across every touchpoint.
Hard-tethers every reply to your approved playbook. No hallucinations, no off-brand promises.
Why ConversionIQ
Built for the realities of modern fitness operations.
Patent-pending multi-model engine
Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.
Plugs into the stack you already run
Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.
Live in days, not quarters
Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.
SOC 2 Type II certified
Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.
Fitness & Wellness FAQ
What gym and studio operators ask first.
Short answers to the questions we get asked on nearly every kickoff call.
Yes. It qualifies goals and schedule, books the trial, confirms it, and reminds, then follows your no-show rules with a reschedule offer rather than letting the lead go quiet.
Both. Omni™ runs at-risk member outreach on the signals you define, such as a drop in visits, and reaches out on the channel that member actually responds to.
Review capture is a configured play, triggered on the moments you choose. The ask goes out on the channel the member already uses, which is why response rates beat a blanket email.
It answers from your knowledge base only: your schedule, your tiers, your contract terms. If something is not in there, it escalates rather than guessing.
Welcome to the ConversionIQ Revenue Machine
Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.
[1] U.S. health & fitness club revenue and membership per the Health & Fitness Association (formerly IHRSA) Global Report. healthandfitness.org.
[2] Cancellation and retention benchmarks aggregated from Mindbody, ABC Fitness, and Glofox industry reports. mindbodyonline.com.