Built for Salons, Spas, Med-Spas & Beauty Brands

Every Booking Filled. Every Cancellation Saved. Every Client Coming Back.

A 6-model AI client-engagement engine purpose-built for hair salons, beauty bars, spas, and aesthetic clinics. Replies in seconds, matches stylists, fills last-minute cancellations, books high-AOV consults, and rebooks clients at the right interval, in 91+ languages, 24/7.

  • SOC 2 Type II
  • Brand-Safe by Design
  • Live in Days, Not Quarters
  • 91+ Languages, Native
ConversionIQ on stage at the 2026 ARDY Awards, holding the trophy

2026 Ardy Winner

Best AI Product

Advertising, Promotion & Communications

Read the story

The Industry, By the Numbers

A $70B+ U.S. salon and beauty services market is decided in DMs.

Clients discover, evaluate, and book in Instagram, TikTok, and SMS. The salon that replies in their language, in seconds, with the right stylist match, wins the booking and the retention.

  • $70B+

    U.S. salon + beauty services market[1]

    Combined hair, nails, esthetics, and aesthetic services.

  • 30%

    Of bookings come from social DMs[2]

    Especially for high-AOV services like balayage, extensions, and aesthetic.

  • 15%

    Same-day cancel rate[3]

    Empty chairs are pure margin loss. Most never get backfilled.

  • 91+

    Languages supported

    Native conversation, not translation, for every client.

Where Clients Drift

Six leaks every salon owner and stylist feels.

You probably recognize all six. Each one quietly suppresses booking-rate, chair-utilization, AOV, and rebook rate.

New-client inquiries reply too slow

A first-time client at 9pm gets a reply Wednesday. They booked elsewhere by then.

Empty chairs from same-day cancels

A cancel at 11am for a 2pm appointment is pure margin loss. Standby lists rarely run.

Bilingual clients underserved

Spanish, Portuguese, and Korean clients want conversation in their language. Most salons only have English replies.

IG DMs and comments overflow

"Pricing?" "Availability?" "Who did this?" Most go unanswered, or take days.

High-AOV consults never booked

Aesthetic, extensions, color-correction, all require a consult. Most clients drift before booking it.

Clients drift between visits

Color clients should be back at 6 weeks. Most do not get a friendly nudge until 12+ weeks, if ever.

Plays You Could Be Running Today

Six high-impact plays for salons and beauty, and these are just the start.

These are six of the plays we see drive the fastest chair-utilization and AOV lift, new-client booking, cancellation backfill, high-AOV consults, bilingual, social, and rebooking. Powered by ChattiLive™, CommentResponder™, and DottiDeepLink™. Our platform is configurable to any flow you can name, this is the start of the menu, not the end of it.

  1. New-Client Booking

    Welcome the new client in seconds

    ChattiLive™ replies in seconds, runs a stylist-match qualifier (length, current color, inspiration, schedule), and books the new-client appointment. DottiDeepLink™ resolves the client before the first message.

    • Sub-minute reply across web, SMS, and IG DM
    • Stylist matching based on specialty
    • Pre-visit form sent in-thread
    Powered byChattiLive™DottiDeepLink™

  2. Cancellation Backfill

    Fill the empty chair before the stylist eats the loss

    ChattiLive™ runs the standby list automatically the moment a same-day cancellation is detected, lifting backfill rates.

    • Automated standby-list outreach
    • First-yes-wins backfill flow
    • Reschedule + standby in parallel
    Powered byChattiLive™

  3. High-AOV Consults

    Get aesthetic and extension clients into the chair

    ChattiLive™ frames the right consult-first journey for high-AOV services (lip filler, extensions, color correction), books the free consult, and sends pre-consult prep.

    • Consult-first framing for aesthetic / extensions / correction
    • Pre-consult prep sent in-thread
    • Before/after references shared on demand
    Powered byChattiLive™

  4. Bilingual Client Support

    Welcome clients in the language of home

    ChattiLive™ on verified WhatsApp Business with green-check trust runs native conversations in 91+ languages, with bilingual stylist routing.

    • Official WhatsApp Business API, green-check verified
    • Native conversation in 91+ languages
    • Bilingual stylist matching
    Powered byChattiLive™

  5. Social → Booking

    Capture every IG / TikTok beauty question

    CommentResponder™ replies in your brand voice in seconds, hides spam, and pulls high-intent commenters into private DMs where ChattiLive™ books a service or consult.

    • Real-time replies on Meta and TikTok
    • Auto-DM high-intent commenters to booking
    • Tone-of-voice guardrails enforced by Auditti™
    Powered byCommentResponder™ChattiLive™

  6. Rebooking & Retention

    Bring color and service clients back at the right interval

    ChattiLive™ runs rebook outreach on the right cadence (color 6 weeks, blowouts weekly, aesthetic touch-ups quarterly) and asks for the review at the right moment.

    • Service-specific rebook intervals
    • Stylist-matched rebook for continuity
    • Review request at the moment of delight
    Powered byChattiLive™

These are just six of the highest-impact plays. Our platform runs many more.

Have a flow in mind that is not on this list? Our platform is configurable to any sales, service, or retention conversation you can name. We start with the play that moves the needle fastest, then layer on the rest as you scale.

Tell us your play

See the Platform in Action

Real conversations our platform is having right now.

Six conversations powered by ChattiLive™ and CommentResponder™, on-brand, client-aware, in their language.

SMS · New Client Booking

Replied in seconds

Booking Concierge

with Olivia

    Play 01

    Capture the new client deciding between you and three other salons.

    Play 1 of 6

    The Engine Underneath

    Six AI models. One client-engagement playbook.

    Single-model chatbots guess. Our patent-pending architecture coordinates six specialized models that cross-validate every reply against your salon, your tone, and the realities of beauty-client decision-making.

    The six models

    Aligns every conversation to your KPIs. Revenue per lead, show rate, retention, every reply has a target.

    See the full multi-model architecture

    Why ConversionIQ

    Built for the realities of salon, spa, and aesthetic operations.

    • Patent-pending multi-model engine

      Six specialized models that cross-validate every reply. Single-model chatbots cannot match this for accuracy or steering.

    • Plugs into the stack you already run

      Salesforce, HubSpot, GoHighLevel, Zoho, plus custom platforms via API. Bi-directional sync, zero rip-and-replace.

    • Live in days, not quarters

      Ingests your website, brochures, and playbooks instantly. Pilot one play in days, not a six-month implementation.

    • SOC 2 Type II certified

      Enterprise security, data segregation, encryption at rest and in transit. Your data never trains public models.

    Beauty & Salons FAQ

    What salon and spa owners ask first.

    Short answers to the questions we get asked on nearly every kickoff call.

    That is the flow. CommentResponder™ replies to the public comment, then opens a DM where Chatti™ qualifies the service, matches a stylist, and books, without anyone watching the inbox.

    Yes. When a slot opens the agent offers it to the clients most likely to take it based on your rules, and books the first confirmation. No calls, no empty chair.

    High-AOV services get their own qualification path, so a colour correction or extensions inquiry is scoped properly and routed to the right stylist rather than dropped into a generic booking.

    Rebooking and review requests are configured plays timed to your service intervals, sent on the channel each client actually replies to.

    Talk to a Beauty Specialist

    Pilot one play. See the lift in weeks.

    Tell us where the biggest leak is, new-client booking, cancellation backfill, high-AOV consults, bilingual, social, or rebooking, and we will scope a focused pilot you can stand up fast.

    1. 30-minute working session

      No generic deck. We map your highest-leverage flow live.

    2. Pilot scoped in days

      One channel, one play, one measurable KPI to start.

    3. Plays nice with your stack

      CRM, PMS, ad platforms, dialer, no rip-and-replace.

    Welcome to the ConversionIQ Revenue Machine

    Every minute without autonomous engagement is revenue left on the table. Start your free trial and see results within days, not months.

    Start 14-Day Free TrialBook a Demo

    [1] U.S. salon and beauty services market sizing per the Professional Beauty Association (PBA) and IBISWorld. probeauty.org · ibisworld.com.

    [2] Social-driven booking behavior per Mindbody Wellness Index and Booksy industry reports. mindbodyonline.com.

    [3] Same-day cancellation rates per Mindbody industry benchmarks for personal-care services. mindbodyonline.com.