Comparison · Updated August 2026

Coordinated AI Agents vs Live Chat & Flow Builder

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  • All-in pricing

    vs a base plan plus AI and Flows add-ons

  • 7 channels

    vs a website widget and a few inboxes

  • One system

    vs support deflection first

ConversionIQ.ai
Tidio

About this comparison

Why compare these two?

This page compares ConversionIQ.ai and Tidio for buyers evaluating conversational software. Tidio is a widely used live chat and chatbot tool, popular with small ecommerce stores. It combines a website chat widget, a shared inbox, a visual Flows builder for rule-based bots, and Lyro, its AI agent, which Tidio says resolves up to 67% of inquiries. Its plans start at $29 per month, but Lyro and Flows are billed as separate add-ons that often double the bill, and the plan stack jumps from $59 to $749 with nothing in between. ConversionIQ.ai is one coordinated system of autonomous AI agents. It runs reasoning AI across social comments, web chat, SMS, WhatsApp, and Messenger, detects purchase intent, opens DM sales threads, and syncs qualified leads to CRM, with AI Actions included from $99 per month and overage at $0.15 to $0.30 per action. Both are affordable; they differ on what the AI is for and what the invoice looks like once the AI is switched on.

Stick

Stick with Tidio if…

  • A cheap, easy website chat widget with a shared inbox is genuinely all you need.
  • You want human live chat with a small team as the main channel.
  • You are a small store deflecting FAQs and want a visual flow builder to script them.

Choose

Choose ConversionIQ.ai if…

  • You want one system that answers, moderates, qualifies, books, and supports, not an agent measured only on resolved questions.
  • Your prospects appear in social comments and DMs, not only in the website widget.
  • You do not want AI billed as an add-on on top of the plan you already bought.
  • You want purchase intent detection, lead enrichment, and CRM sync included.
  • You want SOC 2 Type II and unlimited users at $99, not seat limits with AI billed as a second subscription.

The two platforms, defined

Two tools, two jobs

What ConversionIQ.ai is

ConversionIQ.ai is one patent-pending, coordinated system of autonomous AI agents: six specialized models that answer, moderate, qualify, book, support, and convert.

It covers Social Comments (Facebook, Instagram, TikTok, LinkedIn), Web Chat, SMS, WhatsApp, and Messenger.

It works with no flows built: the AI reasons about what was said instead of matching a scripted branch.

Every agent shares one memory, so a customer never starts over, and every qualified lead syncs to Salesforce, HubSpot, GoHighLevel, or Zoho. ConversionIQ.ai is SOC 2 Type II certified.

What Tidio is

Tidio is a live chat and chatbot platform aimed at small businesses and ecommerce stores.

It combines a website chat widget, a shared inbox, and a visual Flows builder for rule-based bots.

Lyro is its AI agent, which Tidio says resolves up to 67% of inquiries, and it is sold as a separate add-on.

Plans run $29 (Starter), $59 to $349 (Growth), $749 (Plus), and from $2,999 (Premium), with Lyro from $39/month for 50 AI conversations and Flows from $29/month billed on top.

Feature comparison

Feature by feature

YesPartialNo

How the AI Works

ConversionIQ.ai: why it matters
YesBoth use an LLM agent. Lyro answers from your site content; ConversionIQ.ai also decides what to do next with the buyer.
Tidio
Yes
ConversionIQ.ai: why it matters
YesConversionIQ.ai is useful out of the box. Tidio Flows is a separate add-on you build and maintain.
Tidio
Flows add-on
ConversionIQ.ai: why it matters
YesConversionIQ.ai scores buying signals and qualifies the prospect. Lyro is measured on resolving inquiries.
Tidio
No
ConversionIQ.ai: why it matters
YesAuditti reviews every ConversionIQ.ai message against brand rules automatically. Tidio relies on content grounding and human takeover.
Tidio
No

Channel Coverage

ConversionIQ.ai: why it matters
YesBoth run a website chat experience. Tidio is strong here and pairs it with human live chat.
Tidio
Yes
ConversionIQ.ai: why it matters
YesConversionIQ.ai moderates and replies in public comment threads. Tidio connects to Messenger and Instagram inboxes, not comment sections.
Tidio
No
ConversionIQ.ai: why it matters
YesTikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Tidio capability.
Tidio
No
ConversionIQ.ai: why it matters
YesA buying-intent comment opens a private DM conversation automatically. Not a Tidio capability.
Tidio
No
ConversionIQ.ai: why it matters
YesOfficial WhatsApp Business API plus proactive AI SMS with CRM memory. Tidio centers on web chat and messaging inboxes.
Tidio
WhatsApp inbox

Data & Revenue

ConversionIQ.ai: why it matters
YesDottiDeepLink™ enriches every prospect before the AI speaks. No equivalent in Tidio.
Tidio
No
ConversionIQ.ai: why it matters
YesEvery qualified lead syncs with full transcripts. Tidio integrates with CRMs and ecommerce tools at a lighter level.
Tidio
Via integrations
ConversionIQ.ai: why it matters
YesConversionIQ.ai reports qualified leads and pipeline. Tidio reports chat volume and resolution.
Tidio
No
ConversionIQ.ai: why it matters
PartialConversionIQ.ai hands off to your team when needed, but it is built to run without a staffed inbox. Tidio is built around one.
Tidio
Yes

Pricing Structure

ConversionIQ.ai: why it matters
YesAI Actions are part of every ConversionIQ.ai plan rather than a separate SKU, with overage at $0.15 to $0.30 per action. Lyro starts at $39/month on top of your Tidio subscription.
Tidio
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai needs no flow builder to work. Tidio Flows is billed separately from $29/month.
Tidio
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai steps $99, $199, $499. Tidio jumps from $59 (Growth) to $749 (Plus) with nothing in between.
Tidio
No
ConversionIQ.ai: why it matters
YesAll ConversionIQ.ai plans include unlimited users. Tidio seats and conversation limits are plan-dependent.
Tidio
No
Feature by feature
FeatureConversionIQ.ai: why it mattersTidio
How the AI Works
Reasoning AI that handles unscripted questionsYesBoth use an LLM agent. Lyro answers from your site content; ConversionIQ.ai also decides what to do next with the buyer.Yes
Works with no flows or decision trees builtYesConversionIQ.ai is useful out of the box. Tidio Flows is a separate add-on you build and maintain.Flows add-on
Purchase intent detection & lead qualificationYesConversionIQ.ai scores buying signals and qualifies the prospect. Lyro is measured on resolving inquiries.No
Automatic brand-safety audit on every replyYesAuditti reviews every ConversionIQ.ai message against brand rules automatically. Tidio relies on content grounding and human takeover.No
Channel Coverage
Website chat widgetYesBoth run a website chat experience. Tidio is strong here and pairs it with human live chat.Yes
Facebook & Instagram comment AI repliesYesConversionIQ.ai moderates and replies in public comment threads. Tidio connects to Messenger and Instagram inboxes, not comment sections.No
TikTok & LinkedIn comment AI repliesYesTikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Tidio capability.No
Automatic comment-to-DM sales threadYesA buying-intent comment opens a private DM conversation automatically. Not a Tidio capability.No
SMS & WhatsApp AI agentYesOfficial WhatsApp Business API plus proactive AI SMS with CRM memory. Tidio centers on web chat and messaging inboxes.WhatsApp inbox
Data & Revenue
Lead identity resolution (2,000+ data points)YesDottiDeepLink™ enriches every prospect before the AI speaks. No equivalent in Tidio.No
CRM sync (Salesforce, HubSpot, Zoho, GHL)YesEvery qualified lead syncs with full transcripts. Tidio integrates with CRMs and ecommerce tools at a lighter level.Via integrations
Pipeline reporting on conversationsYesConversionIQ.ai reports qualified leads and pipeline. Tidio reports chat volume and resolution.No
Human live chat with a shared inboxPartialConversionIQ.ai hands off to your team when needed, but it is built to run without a staffed inbox. Tidio is built around one.Yes
Pricing Structure
AI included in the plan, not an add-onYesAI Actions are part of every ConversionIQ.ai plan rather than a separate SKU, with overage at $0.15 to $0.30 per action. Lyro starts at $39/month on top of your Tidio subscription.No
Bot builder included, not an add-onYesConversionIQ.ai needs no flow builder to work. Tidio Flows is billed separately from $29/month.No
No large gap between plan tiersYesConversionIQ.ai steps $99, $199, $499. Tidio jumps from $59 (Growth) to $749 (Plus) with nothing in between.No
Unlimited users includedYesAll ConversionIQ.ai plans include unlimited users. Tidio seats and conversation limits are plan-dependent.No

Pricing comparison

Pricing, side by side

ConversionIQ.ai
Starter: $99/mo, 100 AI Actions, unlimited users, all channels
Tidio
Starter: $29/mo, before Lyro or Flows
ConversionIQ.ai
Standard: $199/mo, 750 AI Actions, unlimited users, all channels
Tidio
Growth: $59 to $349/mo, plus add-ons
ConversionIQ.ai
Premium: $499/mo, 2,500 AI Actions + full agent suite
Tidio
Plus: $749/mo, the next step above Growth
ConversionIQ.ai
AI Actions included in every plan
Tidio
Lyro from $39/mo for 50 AI conversations; Flows from $29/mo
ConversionIQ.ai
Enterprise: Custom, dedicated AM, SLAs, custom integrations
Tidio
Premium: from $2,999/mo
ConversionIQ.ai
Native sync with Salesforce, HubSpot, GoHighLevel, Zoho
Tidio
Via integrations
Pricing, side by side
TierConversionIQ.aiTidio
EntryStarter: $99/mo, 100 AI Actions, unlimited users, all channelsStarter: $29/mo, before Lyro or Flows
MidStandard: $199/mo, 750 AI Actions, unlimited users, all channelsGrowth: $59 to $349/mo, plus add-ons
GrowthPremium: $499/mo, 2,500 AI Actions + full agent suitePlus: $749/mo, the next step above Growth
AI costAI Actions included in every planLyro from $39/mo for 50 AI conversations; Flows from $29/mo
EnterpriseEnterprise: Custom, dedicated AM, SLAs, custom integrationsPremium: from $2,999/mo
CRM syncNative sync with Salesforce, HubSpot, GoHighLevel, ZohoVia integrations

Pricing verified as of August 2026. Subject to change. Confirm current pricing at each vendor's website.

FAQ

Frequently asked questions

They land close once the AI is switched on. Tidio Starter is $29 per month, Lyro is a separate add-on from $39 per month for 50 AI conversations, and Flows is another $29, so a working setup is around $97. ConversionIQ.ai is $99 per month. The difference is what that buys: Tidio gives you a website widget and 50 AI conversations, ConversionIQ.ai gives you 100 AI Actions across seven channels including the public comment sections, with unlimited users and overage at $0.15 to $0.30 rather than a higher Lyro tier.

No. Tidio connects Messenger, Instagram, and WhatsApp as inboxes, which means direct messages. It does not moderate or reply in the public comment threads under your organic posts and paid ads. ConversionIQ.ai works that comment layer across Facebook, Instagram, TikTok, and LinkedIn, and opens a DM sales thread when it finds purchase intent.

Lyro is a support agent: it reads your site content, answers common questions, and escalates, and Tidio markets it on resolving up to 67% of inquiries. ConversionIQ.ai is measured on pipeline instead. It detects purchase intent, enriches the prospect with DottiDeepLink™, qualifies them, and writes the lead into your CRM, with every reply audited by Auditti.

Possibly. If a website widget and a shared inbox are genuinely all you need, Tidio is a fine, simple tool and it will cost you less. ConversionIQ.ai is $99 per month and earns that only if you are losing business somewhere Tidio cannot see: comments on your posts and ads, DMs nobody answers, WhatsApp. If none of that is happening, stay on Tidio.

The bottom line

Tidio is a good, cheap website chat tool, and Lyro answers questions well. But the AI is an add-on, the flow builder is another, the jump from Growth to Plus is twelve-fold, and the whole thing lives on your website. ConversionIQ.ai is $99 per month with AI included on all seven channels, works the public comment sections Tidio cannot see, and is measured on qualified leads rather than resolved chats. It is not the cheaper sticker price; it is SOC 2 Type II, 91 languages, unlimited users, and seven channels for $99, where Tidio gives you one channel and charges for the AI separately.

Explore all ConversionIQ.ai comparisons

Paying for Tidio plus Lyro plus Flows?

A working Tidio setup with Lyro and Flows lands near $99 anyway, and seats are still capped. For the same money ConversionIQ.ai covers web chat, social comments, DMs, SMS, and WhatsApp, with unlimited users and SOC 2 Type II.

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  • Live in minutes

    No flows to build, no keywords to configure.

  • SOC 2 Type II certified

    Enterprise-grade security by design.

  • 2026 Ardy Award Winner

    Recognized for Best AI Product.

Information on this page is based on publicly available data as of August 2026. Features and pricing are subject to change. Tidio and Lyro are trademarks of their respective owner. ConversionIQ.ai makes no claim that the above information is endorsed by Tidio.