Comparison · Updated August 2026

Coordinated AI Agents vs Enterprise Support Agents

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  • $99/mo

    vs a $50,000 annual platform fee

  • One system

    vs a single support agent

  • Social comments

    a channel Decagon does not cover

ConversionIQ.ai
Decagon

About this comparison

Why compare these two?

This page compares ConversionIQ.ai and Decagon for buyers evaluating AI agents. Decagon builds enterprise AI support agents that run across chat, email, voice, and SMS from one platform. Its distinguishing idea is the Agent Operating Procedure: support teams write instructions in plain English and Decagon compiles them into executable agent logic, monitored in production by its Watchtower QA and Guardrails layer. Its 2026 releases added outbound voice and persistent user memory. It is sold to enterprises with no free trial and no self-serve signup, on a reported $50,000 annual platform fee plus usage of roughly $0.99 per conversation or $0.50 per resolution, with contracts commonly landing between $95,000 and $590,000. ConversionIQ.ai is one coordinated system of autonomous AI agents sold self-serve from $99/month, covering social comments, web chat, SMS, WhatsApp, and Messenger, with purchase intent detection and CRM sync. The two are built for different buyers and different outcomes: Decagon resolves support at enterprise scale, ConversionIQ.ai converts prospects into pipeline.

Stick

Stick with Decagon if…

  • You run enterprise support volume and need chat, email, voice, and SMS resolution in one agent.
  • You want production QA tooling watching agent behavior continuously.
  • You have the budget for a six-figure annual commitment and a white-glove rollout.

Choose

Choose ConversionIQ.ai if…

  • You want one system that answers, moderates, qualifies, books, supports, and converts, not a support agent alone.
  • Your buyers show up in public social comments, which Decagon does not cover.
  • You want a governed, auto-audited AI without a $50,000 platform fee to find out if it works.
  • You want qualified leads written into your CRM, not resolution analytics.

The two platforms, defined

Two tools, two jobs

What ConversionIQ.ai is

ConversionIQ.ai is one patent-pending, coordinated system of autonomous AI agents: six specialized models that answer, moderate, qualify, book, support, and convert.

It covers Social Comments (Facebook, Instagram, TikTok, LinkedIn), Web Chat, SMS, WhatsApp, and Messenger.

Auditti audits every reply against brand rules automatically, so governance is included rather than a separate enterprise tier.

Every agent shares one memory, so a customer never starts over, and every qualified lead syncs to Salesforce, HubSpot, GoHighLevel, or Zoho. ConversionIQ.ai is SOC 2 Type II certified.

What Decagon is

Decagon builds enterprise AI support agents that run across chat, email, voice, and SMS from a single platform.

Teams write Agent Operating Procedures in plain English, which Decagon compiles into executable agent logic.

Watchtower and Guardrails provide real-time quality assurance in production, and 2026 releases added outbound voice and persistent user memory.

Pricing is not published. Reporting describes a $50,000 annual platform fee plus roughly $0.99 per conversation or $0.50 per resolution, with contracts commonly between $95,000 and $590,000. There is no free trial and no self-serve signup.

Feature comparison

Feature by feature

YesPartialNo

What the AI Is For

ConversionIQ.ai: why it matters
YesConversionIQ.ai scores buying signals and qualifies the prospect. Decagon is optimized to resolve support conversations.
Decagon
No
ConversionIQ.ai: why it matters
PartialConversionIQ.ai agents answer and support on chat, SMS, WhatsApp, Messenger, and social, but not voice or email. Decagon covers chat, email, voice, and SMS and is purpose-built for support operations.
Decagon
Yes
ConversionIQ.ai: why it matters
YesConversionIQ.ai reports qualified leads and pipeline. Decagon reports resolution and containment.
Decagon
No
ConversionIQ.ai: why it matters
NoDecagon added outbound voice in 2026. ConversionIQ.ai focuses on text conversation channels.
Decagon
Yes

Channel Coverage

ConversionIQ.ai: why it matters
YesBoth run an AI agent on your website. ChattiLive™ qualifies and sells; Decagon resolves.
Decagon
Yes
ConversionIQ.ai: why it matters
YesBoth cover SMS. ConversionIQ.ai runs proactive conversations with one shared memory across channels.
Decagon
Yes
ConversionIQ.ai: why it matters
YesOfficial WhatsApp Business API for autonomous AI conversations. Decagon lists chat, email, voice, and SMS.
Decagon
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai moderates and replies to public comment sections. Not a Decagon channel.
Decagon
No
ConversionIQ.ai: why it matters
YesTikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Decagon capability.
Decagon
No

Governance & Intelligence

ConversionIQ.ai: why it matters
YesAuditti reviews every ConversionIQ.ai message automatically, on every plan. Decagon offers Watchtower QA and Guardrails as part of its enterprise platform.
Decagon
Yes
ConversionIQ.ai: why it matters
YesBoth let non-engineers define behavior. Decagon compiles written procedures into agent logic; ConversionIQ.ai is configured by marketers in minutes.
Decagon
Yes
ConversionIQ.ai: why it matters
YesDottiDeepLink™ enriches every prospect before the AI speaks. Decagon grounds agents in your help content and ticket history.
Decagon
No
ConversionIQ.ai: why it matters
YesEvery qualified lead syncs with full transcripts. Decagon integrates with support systems for resolution context.
Decagon
Support context

Pricing & Access

ConversionIQ.ai: why it matters
YesConversionIQ.ai lists its plans publicly. Decagon does not publish pricing.
Decagon
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai goes live in minutes. Decagon has no self-serve signup and no free trial.
Decagon
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai charges a published monthly rate with AI Actions included, and no platform fee. Decagon is reported to carry a $50,000 annual platform fee before any usage.
Decagon
No
ConversionIQ.ai: why it matters
YesConversionIQ.ai includes 100 to 2,500 AI Actions depending on plan, then charges $0.15 to $0.30 per additional action. Decagon bills roughly $0.99 per conversation or $0.50 per resolution, on top of a reported $50,000 annual platform fee.
Decagon
No
Feature by feature
FeatureConversionIQ.ai: why it mattersDecagon
What the AI Is For
Purchase intent detection & lead qualificationYesConversionIQ.ai scores buying signals and qualifies the prospect. Decagon is optimized to resolve support conversations.No
Answers and supports customers across channelsPartialConversionIQ.ai agents answer and support on chat, SMS, WhatsApp, Messenger, and social, but not voice or email. Decagon covers chat, email, voice, and SMS and is purpose-built for support operations.Yes
Pipeline reporting on conversationsYesConversionIQ.ai reports qualified leads and pipeline. Decagon reports resolution and containment.No
Voice AI agent, inbound and outboundNoDecagon added outbound voice in 2026. ConversionIQ.ai focuses on text conversation channels.Yes
Channel Coverage
Web chat AI agentYesBoth run an AI agent on your website. ChattiLive™ qualifies and sells; Decagon resolves.Yes
SMS AI agentYesBoth cover SMS. ConversionIQ.ai runs proactive conversations with one shared memory across channels.Yes
WhatsApp Business APIYesOfficial WhatsApp Business API for autonomous AI conversations. Decagon lists chat, email, voice, and SMS.No
Facebook & Instagram comment AI repliesYesConversionIQ.ai moderates and replies to public comment sections. Not a Decagon channel.No
TikTok & LinkedIn comment AI repliesYesTikTok and LinkedIn comment management are live on ConversionIQ.ai. Not a Decagon capability.No
Governance & Intelligence
Automatic brand-safety audit on every replyYesAuditti reviews every ConversionIQ.ai message automatically, on every plan. Decagon offers Watchtower QA and Guardrails as part of its enterprise platform.Yes
Plain-language configuration without engineeringYesBoth let non-engineers define behavior. Decagon compiles written procedures into agent logic; ConversionIQ.ai is configured by marketers in minutes.Yes
Lead identity resolution (2,000+ data points)YesDottiDeepLink™ enriches every prospect before the AI speaks. Decagon grounds agents in your help content and ticket history.No
CRM sync (Salesforce, HubSpot, Zoho, GHL)YesEvery qualified lead syncs with full transcripts. Decagon integrates with support systems for resolution context.Support context
Pricing & Access
Published pricingYesConversionIQ.ai lists its plans publicly. Decagon does not publish pricing.No
Self-serve signupYesConversionIQ.ai goes live in minutes. Decagon has no self-serve signup and no free trial.No
No annual platform feeYesConversionIQ.ai charges a published monthly rate with AI Actions included, and no platform fee. Decagon is reported to carry a $50,000 annual platform fee before any usage.No
Overage priced in cents, not dollarsYesConversionIQ.ai includes 100 to 2,500 AI Actions depending on plan, then charges $0.15 to $0.30 per additional action. Decagon bills roughly $0.99 per conversation or $0.50 per resolution, on top of a reported $50,000 annual platform fee.No

Pricing comparison

Pricing, side by side

ConversionIQ.ai
Starter: $99/mo, 100 AI Actions, unlimited users, all channels
Decagon
Reported $50,000/yr platform fee before any usage
ConversionIQ.ai
Standard: $199/mo, 750 AI Actions, unlimited users, all channels
Decagon
Usage on top: ~$0.99 per conversation or ~$0.50 per resolution
ConversionIQ.ai
Premium: $499/mo, 2,500 AI Actions + full agent suite
Decagon
Reported contracts commonly $95,000 to $590,000+
ConversionIQ.ai
Self-serve, live in minutes
Decagon
No free trial, no self-serve signup
ConversionIQ.ai
Enterprise: Custom, dedicated AM, SLAs, custom integrations
Decagon
Custom, white-glove onboarding
ConversionIQ.ai
Native sync with Salesforce, HubSpot, GoHighLevel, Zoho
Decagon
Support-system integrations
Pricing, side by side
TierConversionIQ.aiDecagon
EntryStarter: $99/mo, 100 AI Actions, unlimited users, all channelsReported $50,000/yr platform fee before any usage
MidStandard: $199/mo, 750 AI Actions, unlimited users, all channelsUsage on top: ~$0.99 per conversation or ~$0.50 per resolution
GrowthPremium: $499/mo, 2,500 AI Actions + full agent suiteReported contracts commonly $95,000 to $590,000+
TrialSelf-serve, live in minutesNo free trial, no self-serve signup
EnterpriseEnterprise: Custom, dedicated AM, SLAs, custom integrationsCustom, white-glove onboarding
CRM syncNative sync with Salesforce, HubSpot, GoHighLevel, ZohoSupport-system integrations

Pricing verified as of August 2026. Subject to change. Confirm current pricing at each vendor's website.

FAQ

Frequently asked questions

Not really. Decagon is an enterprise AI support platform: chat, email, voice, and SMS resolution with production QA tooling around it. ConversionIQ.ai is one coordinated system of agents that answers, moderates, and finds buying intent in public conversations and turns it into CRM pipeline. A company can genuinely need both, and neither replaces the other well.

Decagon lists chat, email, voice, and SMS as its channels. Public comment sections on Facebook, Instagram, TikTok, and LinkedIn are not among them, and WhatsApp is not part of its published channel set. ConversionIQ.ai covers all of those, and treats the comment layer as a primary acquisition channel.

Decagon does not publish pricing and offers no free trial or self-serve signup. Third-party reporting describes a $50,000 annual platform fee as the baseline, plus usage of roughly $0.99 per conversation or $0.50 per successful resolution, with annual contracts commonly between $95,000 and $590,000. ConversionIQ.ai publishes its rates: from $99/month with 100 to 2,500 AI Actions included by plan, then $0.15 to $0.30 per additional action.

Yes, and it is included on every plan rather than in an enterprise tier. Auditti reviews every reply ConversionIQ.ai sends against your brand rules automatically, before and after it goes out, which is what makes it safe to leave the AI publishing without a human approval queue.

The bottom line

Decagon is one of the better enterprise AI support platforms available, and its Agent Operating Procedures and Watchtower QA are genuinely good ideas. It is also a six-figure commitment with no trial, built to close tickets. ConversionIQ.ai is built to open deals: public social comments Decagon does not touch, purchase intent detection, DM sales threads, and CRM sync, with the same kind of automatic auditing on every reply, from $99/month.

Explore all ConversionIQ.ai comparisons

Evaluating Decagon for support?

Support resolution and revenue generation are different jobs. See what an acquisition-side agent does on social comments, DMs, web chat, and WhatsApp before you ask one contract to cover both.

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  • SOC 2 Type II certified

    Enterprise-grade security by design.

  • 2026 Ardy Award Winner

    Recognized for Best AI Product.

Information on this page is based on publicly available data as of August 2026. Features and pricing are subject to change; Decagon does not publish pricing and all figures above come from third-party reporting and should be treated as directional, not as quotes. Decagon is a trademark of its respective owner. ConversionIQ.ai makes no claim that the above information is endorsed by Decagon.